Welcome to the Goldpari contact page. If you need help using the website, have a question about your account, or want to report a problem, our support team can review your message and provide practical guidance. Please describe the issue clearly so that we can understand what happened and identify the most useful next step.
Goldpari support is intended for questions about the website and your use of available services. We cannot make decisions on behalf of payment providers, verify information that has not been supplied, or guarantee a particular outcome. If your question concerns a third party, we may explain what information is needed for you to follow up with that provider.
Players in Ethiopia must be 18+ to use gambling services. Please use the contact details below only for genuine support requests, and never send passwords, full card numbers, personal identification numbers, or security codes by email.
The direct support address is [email protected]. You can use it for account access concerns, questions about deposits or withdrawals, website errors, verification requests, and other service-related matters. Use a subject line that briefly identifies the issue, such as “Withdrawal question” or “Account access”.
In your message, include the email address linked to your account if applicable, the approximate date and time of the issue, the relevant transaction or reference details that are safe to share, and a short description of what you expected to happen. Screenshots can help explain an error, but review them first and remove passwords, payment credentials, one-time codes, and unnecessary personal information.
Response times may vary depending on the complexity of the request and whether information from a payment provider or another service is required. Sending repeated messages about the same matter can make it harder to track the conversation, so reply to the existing email thread when you have additional details.
First, check that you are using the correct login details and the current version of your browser or device application, if one is available. A stable internet connection, cleared browser cache, or a different supported browser may resolve a temporary display problem. Do not attempt to bypass security checks or create multiple accounts to work around an access issue.
For a payment concern, check whether the transaction is still pending with your bank, card issuer, e-wallet, or other payment provider. Keep the provider’s transaction reference, date, amount, and status available, but do not email complete card details or account credentials. If money has been debited and the website status does not match, tell support exactly what you can see without guessing at the cause.
Account verification requests should be handled carefully. Only submit documents through the official process requested by support or the website, and do not send identity documents to unrelated addresses. If an email seems unusual, asks for a password, or requests a security code, do not follow its instructions; contact support using the address shown on this page.
Support can help explain general account and website procedures, including login difficulties, profile details, verification steps, deposit or withdrawal status, unavailable payment options, technical errors, and questions about account restrictions. When writing about a game or transaction, include the name or reference where available and explain the sequence of events in plain language.
Support can also review reports about incorrect information, broken links, duplicate charges shown in an account, or content that does not display as expected. We may need to ask follow-up questions before responding. Do not provide more information than is necessary, and remember that support cannot change a decision made by your bank, payment provider, or other independent service.
If you no longer want to use the service, say so clearly in your message. If you are concerned about your gambling, consider taking a break, setting personal spending and time limits, and using available account controls rather than trying to recover losses. Gambling should remain affordable entertainment, not a way to solve financial problems.
Please keep contact messages focused on the issue you need resolved. Support may use the details you provide to identify the relevant account, investigate the request, communicate with you, and address technical or payment questions. Avoid including information about other people unless it is necessary and you have permission to share it.
Goldpari support does not need your password, full payment card number, PIN, authentication code, or wallet recovery phrase. If you receive a request for these details, stop and verify the sender through [email protected]. Information sent by email may be visible to email-service providers during transmission, so send only the minimum details required to handle your request.
If you are under 18 or are contacting us on behalf of someone else, do not attempt to use another person’s account. For gambling-related distress, loss of control, or pressure to continue playing, speak with a qualified local health professional or public health service. Gamblers Anonymous provides an international meeting directory and peer-support resources; its availability and meeting formats may vary in Ethiopia. If you feel at immediate risk of harm, contact local emergency services or go to the nearest emergency department.
For all website questions, use [email protected] and include enough detail for a useful response, while protecting your sensitive information.